01
WORKFORCE
PLATFORM
Engineered a workforce platform: shift planning, time tracking, and agent utilization; shipped to daily production use as the operational backbone of a call center.
Cut the noise. Engineer the signal.
Backends, APIs, and system design built to hold up under real load.
Complex requirements shipped as working, feature-complete software.
Straight answers and technical strategy for founders and C-level teams.
Engineered a workforce platform: shift planning, time tracking, and agent utilization; shipped to daily production use as the operational backbone of a call center.
Architected a hybrid voice-AI platform for the housing industry: AI answers tenant telephone calls, and staff take over with full shared context, seeing what the AI captured, completing it, and running the process.
Shipped a writing-AI product with my team: agents orchestrate multiple models with RAG and shared context to read incoming mail and draft the reply, delivered via web app, Outlook add-in, and API.